Terms & Policies

Cancellations

• Cancellations must be made at least 48 hours before your scheduled appointment.
• Cancellations made with less than 48 hours notice may result in forfeiture of your deposit.
• No-shows will forfeit the full deposit amount.

Rescheduling

• We allow one free reschedule if done at least 48 hours in advance.
• Additional rescheduling may require a rescheduling fee.
• Please contact us as soon as possible if you need to reschedule.

Refund Policy

• Deposits are non-refundable unless cancellation is made 48+ hours in advance.
• Refunds for services are evaluated on a case-by-case basis.
• Please reach out directly to discuss any concerns about your service.

Information We Collect

When you book an appointment with Color & Eyebrows, we collect:

• Personal information (name, email, phone number)
• Appointment details and service preferences
• Health information relevant to our services
• Payment information for processing transactions

How We Use Your Information

We use your information to:

• Schedule and confirm your appointments
• Send appointment reminders and follow-up care instructions
• Process payments and maintain records
• Improve our services and customer experience
• Send promotional offers (only with your consent)

Data Security

We implement industry-standard security measures to protect your personal information. Your data is stored securely and is only accessible to authorized personnel who need it to provide services to you.

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your information
• Opt-out of marketing communications

Pre-Service Requirements

• Clients must complete a health questionnaire before receiving services
• Certain medical conditions or medications may disqualify you from services
• Patch tests may be required for clients with sensitive skin or allergies
• Clients must be 18 years or older (or accompanied by a parent/guardian)

Service Expectations

• Results vary by individual and skin type
• Touch-up sessions may be required for optimal results
• Healing time varies from 7-14 days depending on the service
• Aftercare instructions must be followed for best results
• Color retention depends on skin type, lifestyle, and aftercare compliance

Client Responsibilities

• Arrive on time for your scheduled appointment
• Disclose all relevant health information and medications
• Follow all pre-care and aftercare instructions
• Inform us immediately if you experience any adverse reactions
• Attend scheduled touch-up appointments

Liability

While we take every precaution to ensure your safety and satisfaction, Color & Eyebrows is not liable for:

• Allergic reactions to pigments or numbing agents (despite patch testing)
• Poor healing or color retention due to non-compliance with aftercare
• Natural variations in healing and final results
• Changes in appearance due to aging, sun exposure, or lifestyle factors

Photo & Video Consent

We may request permission to photograph your results for portfolio and marketing purposes. You have the right to decline, and this will not affect your service quality.

Phone: (704) 929-3117

Email: info@colorandeyebrows.com

Address: 14905 N Old Statesville Rd, Huntersville, NC 28078